Electronic Travel Authorization

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Terms & Conditions

Defined words

These terms and conditions ("Terms") relate to the supply of any of the services ("Services") listed on this website at url.com ("Website"). In these Terms a word beginning with a capital letter has a specific meaning. As above, we will explain the meaning of some of those capitalised words by showing the relevant words in brackets after their meaning. Any reference in these Terms to "we", "us" or "our" is a reference to Limited and any reference to "you" or "your" is a reference to any user of the Website and, where relevant, the recipient of any Service from the Website.

These Terms are Binding

Please read these Terms carefully and make sure that you understand them before using the Website including to use any Services. If you do not understand any of these Terms you can ask us to explain them further using the email address given above. Your use of the Website indicates your unconditional agreement that you accept and agree to be bound by the Terms in effect at the time of usage. We may alter all or any part of these Terms (including the Services which are available from the Website) at any time. If you do not accept the Terms, you should not use the Website. You should review these Terms regularly as your continued use of the Website means you accept the Terms as modified. Please understand that if you refuse to accept the Terms, you will not be able to use any services from the Website.

These Terms were last updated on: 2nd of October 2023

You should print a copy of these Terms for future reference.

1. General

  • 1.1 The Services available via the Website may include the following as well as others:
  • 1.1.1 review and verification of information supplied in relation to the ("ETA Canada") applications; and
  • 1.1.2 Submission of applications to the Canadian Government.
  • 1.2 We specialise in the ETA Canada Measures. The information provided is based on publicly available information, our interpretation and experience concerning the ETA Canada Measures. Every effort is made to provide current and up-to-date information. However, we cannot warrant the information. We provide the text on this website for information purposes and offers a submission service for a fee. The visitor relies on the information provided at their own risk. If you have any questions about the content of our website, please feel free to contact us.

2. About our processing service

  • 2.1 We provide a professional submission service for ETA Canada application. After your completion of the ETA Canada application form on our website, it will be evaluated before submission. The price for our service is as listed on the Website (or the equivalent in your home currency). Any issues related to your application will be communicated via email, and only applications deemed valid will be submitted to the Canadian Government. In the event your application is evaluated to not be accepted by the Canadian Government, you will be notified, and no charge will be incurred. You will in this case have the option of submitting your own application directly with the Canadian Government. Only the Canadian Government has the authority to approve or deny an application for a travel authorization to Canada. The majority of applicants will receive the approved admission form via email within 24 hours. An approved travel authorization can be updated at any time before departure; however, a fee may be applicable.
  • 2.2 Before making payment on our website, you will have the opportunity to review all the applications and travel details entered. It is vital that you include the correct personal and passport data before making the payment. In the event you notice a mistake, a typo or other error after the payment has been done, contact us immediately by email: . Depending on the status of your application, an additional fee might be required for the requested correction of your application.
  • 2.3 Should the Canadian Government reject your admission application, you will receive an email from our customer service department with information about options that are available. In this case the processing fee will not be charged. If you still wish to enter Canada, we suggest you visit an Embassy or Consulate. Our website and company have no influence of the outcome of your application. In certain cases, the Canadian Government can make a “change of admission status” to “Not Authorized to Travel” after an approval has been provided. For this reason, all travellers are strongly advised to verify their application before making any flight reservations. Our company has absolutely no control over any application update, as this change can only be done by the Canadian Government.

3. Your capacity

  • 3.1 By using the Website, you confirm that you are legally capable of entering into binding contracts; and you are at least 18 years old.

4. The contract between you and us

  • 4.1 When you purchase the services through our website you will be entering a legally binding contract with us.
  • 4.2 After placing your request for processing, you will receive an email from us acknowledging that we have received your request. Please note that this does not mean that your request has been accepted. We will contact you when there is a problem with your application. Once your application has been verified and submitted to the Canadian Government, you will subsequently receive an email containing your verified application as attached PDF-document. Otherwise, we will notify you if your application is rejected. The contract between us will be formed upon the receipt of your application by us. Please note that we reserve the right to stop the processing of your application if we have reasonable grounds to believe that your application is fraudulent. If this is the case, then we will notify you by email. Cancellation rights
  • 4.3 We have a 30-day cancellation policy. If the processing service you have requested is already complete, you cannot change your mind even if the 30-day period is still running.
  • 4.4 If you want to cancel an application, please notify us quoting your name and the date of your application by email
  • 4.5 After reviewing your request, we will notify with the decision of the outcome.
  • 4.6 Complaints - if you have any complaints in relation to your application, please contact customer services

5. Website privacy policy

  • 5.1 In order to provide the services available through the website, we will only use your personal information as set out in our Privacy Policy - which can be found here.
  • 5.2 Cookies: Cookies are small text files. Many websites place cookies on your computer when you visit. Cookies are used to make websites work, or to make them work more efficiently, and to provide useful information to website operators. Many web browsers allow users to control most cookies through their browser settings. More information about cookies, including details on viewing what cookies have been set and how to delete them is available at: visit http://www.allaboutcookies.org.

If you do not accept the website's use of cookies, please do not use the website.

6. Intellectual property rights

  • 6.1 You are permitted to print off, and may download extracts, of any page(s) from the website for your own personal use only and subject to the following conditions:
  • 6.1.1 no document(s) or related graphic(s) on the website are modified in any way;
  • 6.1.2 no graphic(s) on the website is used separately from the corresponding text; and
  • 6.1.3 our copyright and trademark notices and this permission notice appear in all copies.
  • 6.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on the website (including photographs and graphical images) are owned by us or our licensors and any use of extracts from the website other than in accordance with paragraph 6.1 for any purpose is prohibited. Where you breach any part of the terms, your permission to use the website shall automatically end, and you must immediately destroy any extracts you have downloaded from the website.
  • 6.3 Subject to paragraph 6.1, no part of the website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
  • 6.4 Any rights not expressly granted in these terms are reserved for our sole and exclusive benefit.

7. Website access and availability

  • 7.1 We shall endeavour to ensure that access to and use of the website is available 24 hours a day however access to the website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control, and we shall have no liability whatsoever if for any reason the website is unavailable at any time or for any period.

8. Hyperlinks to third party websites

  • 8.1 The website may include hyperlinks to third party websites. These are provided solely for your information and convenience. If you use a hyperlink you will leave the website. If you decide to access any third-party website(s) using hyperlinks on the website, you do so entirely at your own risk.
  • 8.2 We do not review any third party websites which are accessed from hyperlinks placed on the website, and we do not control and are not responsible for any third party websites including their content or availability, or any loss or damage that you may suffer from your use of them. We therefore do not endorse or make any claims about third party websites, any material found on them or any results that may be obtained from using them.

9. Payment terms

  • 9.1 All payments executed on this website will be subject to payment processing by licensed and regulated payment processing companies pursuant to execution agreements. We do not process any payments ourselves and are not regulated by the Guernsey Financial Services Commission.
  • 9.2 If you decide to request a refund after your application has been submitted, you may be deemed to accept an application service cancellation fee (CAD29), and will only be accepted if the application has not been submitted to "the Government" yet. However, refunds due to personal changes or simple cancellation of travel may also be rejected, so please understand and apply as indicated on our website. Refunds that are Reimbursements other than rebates approved by "the Government" will be determined within 72 hours of our legal team's assessment.

10. Liability

  • 10.1 Subject always to paragraph 10.2, we, our officers, directors, employees, shareholders or agents and any other party involved in creating, producing, maintaining or delivering the Website will not be liable to you in connection with the use, inability to use or the results of the use of the website, any websites linked to the website or the material on such websites. While we take reasonable steps to ensure the website is virus and error free, we do not guarantee this. You should take steps to protect your computer equipment from virus and similar threats (for example, by using antivirus software and firewall protection). You should not use the website if you are not satisfied with this provision.
  • 10.2 Nothing in these terms shall exclude or limit our liability for:
  • 10.2.1 death or personal injury resulting from our negligence;
  • 11.2.2 fraud or fraudulent misrepresentation.
  • 10.3 Subject to paragraph 10.2 in no event shall our total aggregate liability to you for all and any damages, losses, and causes of action exceed the amount paid by you, if any, for accessing the website, purchasing the services provided via the website.

11. Disclaimer of warranties

  • 11.1 Whilst we shall endeavour to ensure that the information on the website is true and correct, we do not confirm the accuracy and completeness of the material on the website other than to the extent it is a description of our services. We may make changes to the material on the website, or to the services, and/or the prices described in website, at any time and without notice. Material on the website may be out of date, and we make no commitment to update such material other than to the extent it is a service description.

12. Written communications

  • 12.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using the website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

13. Events outside our control

  • 13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the terms that is caused by events outside our reasonable control (“Force Majeure Event”)
  • 13.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes the following:
  • 13.2.1 strikes, lockouts or other industrial action;
  • 13.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • 13.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • 13.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • 13.2.5 impossibility of the use of public or private telecommunications networks;
  • 13.2.6 the acts, decrees, legislation, regulations or restrictions of any government; and
  • 13.2.7 pandemic or epidemic.
  • 13.3 Our performance under the terms is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the terms may be performed despite the Force Majeure Event. If a Force Majeure Event lasts longer than 30 days, you may terminate your application without any further liability to us.

14. Waiver

  • 14.1 If either we or you fail to insist upon strict performance of any obligations of the other under these terms, or if we or you fail to exercise any of the rights or remedies to which we or you are entitled under these terms, this will not constitute a waiver of such rights or remedies and will not relieve the other party from compliance with such obligations
  • 14.2 A waiver of any default will not constitute a waiver of any subsequent default.
  • 14.3 No waiver of any of these terms will be effective unless it is expressly stated to be a waiver and is communicated in writing.

15. Entire agreement

  • 15.1 These terms set out the basis of our contract. To protect your own interests please read the terms carefully before submitting your application. If you are uncertain as to your rights under them or you want any explanation about them, please contact us for clarification. If you agree with our staff which is different from these terms and conditions, then please ensure you ask for this to be put in writing. In that way, we can avoid any problems surrounding what you and we are expected to do.

16. Governing law & jurisdiction

  • 16.1 The terms shall be governed by and construed in accordance with Guernsey law.
  • 16.2 Disputes arising in connection with this legal notice shall be subject to the non-exclusive jurisdiction of the courts of Guernsey.

17. Serverability

  • 17.1 If any paragraph or sub-paragraph of these terms is held by a competent authority to be invalid or unenforceable, the validity of the other paragraphs and subparagraphs of these terms shall not be affected, and they shall remain in full force and effect.

We are in no way affiliated with the Government of Canada.
We are a third party processing agency that charges a service fee for additional benefits.

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